For all those who have faced the problem of booking with Jazeera Airways
recently and faced a problem of "repeated bookings" (read this post by Mark
to know what problem Im talking about), I received this email this morning from Jazeera explaining the error:
"This is due to a fiber optic cable breakdown in Saudi Arabia that resulted in slow and disruptive internet service across more than half of Kuwait. The Kuwait Ministry of Communication worked quickly to resolve the issue by changing the internet link-up to Dubai; however the internet service continues to remain below service levels across Kuwait.
We have been informed that this disruption will continue today as the Dubai link up is not able to support the Kuwait service optimally.
As a result, many of our customers who have tried to book in the last 24 hours did not receive confirmations on their booking and have therefore made repeated bookings. The reality of this situation is that payments and bookings did go through however customers were not informed due to the disruptive service.
As always Jazeera Airways would like to assure our customers that they are not at risk and we will do the following to resolve this:
- Refunding you the extra bookings in full
- Continue to work with the Kuwait Ministry of Communication to resolve the situation at the earliest and work together in order to ensure the problem does not reoccur.
Your extra charges will be refunded to you in full within 25 days (depending on your bank and its credit card refund processing procedures)."
Labels: Announcements, Interesting, Kuwait